File A Claim

If you would you like to open a claim, please complete the form below.
If you don't know your policy certificate number, please be sure to use the same email address used when you purchased your insurance.

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Emergency procedures

What to do when filing a claim:

If you have been threatened with a law suit for negligence, or you have damaged property belonging to others at the event covered under DJpolicy, we are here to help and are standing by to assist you 24 hours a day, 7 days a week.

Claims Checklist:

#1: Assess the injuries or damage. If an accident has occurred take steps to record names and phone numbers of witnesses and detail the events surrounding the accident.

#2 Report. In case of a fire, accident or theft, once the situation is under control, immediately contact us without delay. If your claim involved a crime, contact police and file a report. We will need the police report number.

#3: Settlement. Insurance is designed to protect your right to a proper defence. Don't let anyone coerce you into agreeing to pay for injuries or admit fault in the event of an accident.

Emergency Contact Numbers:

We are open Monday to Friday 7am to 5pm -8GMT

For all claims during regular business hours please call us at 1-800-988-7868 or in Vancouver: 604-684-9349.

Call Cox Insurance Adjusters 24 hours at 1 604 261 3121 extension 1. An operator will help you with securing your location and equipment. Tell them that your broker of record is Shephard Ashmore.

If you require assistance with a matter relating to sales or service, or if you would like a free consultation pertaining to any insurance matter, please message us.